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Software Support Specialist

Contract Westbrook, Maine
  • Location: Westbrook, Maine
  • Type: Contract
  • Job #20116
Are you a tech-savvy problem solver who enjoys helping others succeed with software? Do you thrive in environments where communication, collaboration, and continuous learning are part of the daily routine? We’re looking for a Software Support Specialist to join our team in a hybrid role located in Westbrook, Maine. This is more than just a help desk position — you’ll be actively involved in supporting our products, improving systems, and making a real impact on how users experience our technology.

Experience:

Intermediate (3+ years)

Location:

Requires 2 days/week on-site, in Westbrook, Maine office

Preferred:

Locals living in Westbrook, Maine

Software Support Specialist Responsibilities

  • Deliver high-quality technical support for internal users and external customers, primarily for Java-based production applications.
  • Analyze logs and monitor application health using Datadog, proactively identifying issues before they impact end users.
  • Write, optimize, and troubleshoot SQL queries in MySQL, Oracle, or other relational databases to support application functionality and issue resolution.
  • Collaborate with developers to review backend Java code to identify and resolve bugs.
  • Participate in Agile/Scrum ceremonies, including sprint planning, daily standups, and retrospectives.
  • Work closely with QA teams during defect triage and testing cycles, contributing to system stability and product reliability.
  • Assist in building internal knowledge bases, user documentation, and support guides.
  • Participate in the on-call support rotation (after a comprehensive onboarding period).

Software Support Specialist Qualifications

  • 3+ years of experience in IT support or software troubleshooting roles.
  • Application Support: Troubleshoot and resolve issues in a production Java-based application
  • SQL/MySQL/Oracle: Write and optimize queries across relational databases
  • Datadog: Monitor logs, analyze application health, build dashboards, and set alerts
  • Java (support-level understanding): Ability to read and understand backend application code
  • Agile/Scrum: Participate in Agile Scrum ceremonies and workflows
  • QA Collaboration: Assist with defect triage, testing, and knowledge base documentation
  • Communication: Strong written and verbal communication for internal and customer-facing support

Nice to Have (But Not Required)

  • Experience with monitoring tools (e.g., Datadog, New Relic, Splunk)
  • Familiarity with AWS cloud environments and CI/CD pipelines
  • Exposure to DevOps principles, deployment workflows, or automation tools
  • Understanding of Java microservices architecture and RESTful APIs

Why Join Us?

  • Hybrid Flexibility: Work in a way that supports your lifestyle and productivity.
  • Team Culture: We value collaboration, shared success, and supporting one another.
  • Meaningful Work: Be part of a team that helps create and maintain tools people rely on daily.
  • Professional Growth: Bring your current skills and grow them — we’re invested in your development.
  If you’re ready to take the next step in your IT or support career and want to work with a team that values both technical skill and human connection, we’d love to hear from you. Apply now and be part of a team that makes tech more approachable, reliable, and impactful!  

About ProSearch

ProSearch, Inc. was established in Portland, Maine, in 1994 to provide companies with a full range of search, staffing and contracting services, specializing in the functional areas of information technology, accounting and finance, sales and marketing, customer service, human resources, and office support utilizing a consultative approach. Today, ProSearch serves companies across Maine, New Hampshire, and the Greater Boston area, and is expanding to support clients nationwide, with employees at work across the entire country. ProSearch, Inc. strives to develop true partnerships with client companies and candidates to fully understand and satisfy their employment needs.

Equal Opportunity Statement

ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other protected status under local, state, or federal law. #LI-DNI

Apply to: Software Support Specialist

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ProSearch is Maine’s premier staffing and recruiting firm. Our job is to connect great people with great opportunities. Established in 1994, ProSearch helps Maine’s top employers build their teams by recruiting just the right people – from temp/temp-to-hire, to IT consulting, to direct hire- for just the right positions.

ProSearch is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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