The Associate Desktop Support Specialist role is the first level of a three level career path. This is a technical position, accountable for the technical aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.).
The role of the Desktop Support Specialist includes day to day break/fix and coordination of end user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
• Good knowledge of desktop and business/technical support systems
• Good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization
• Valid driver's license with acceptable MVR
Job Types: Full-time, Contract