• Location: Portland, Maine
• Type: Contract to Hire
• Job #20200

Production Print Service Technician

EXPECTED HOURS OF WORK

TRAVEL

• Troubleshoot, diagnose, and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Always represent in a professional manner by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Maintain and comply with documentation and service procedures in a timely basis to include time entry process, dispatching, and closing service calls using Remote Tech.
• Attend the required company and departmental meetings.
• Act in accordance with policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

QUALIFICATIONS

Education and Experience

• An associates degree and two years of relevant experience; or equivalent combination of education and experience.
• Sharp, Canon, HP and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

REQUIRED SKILLS

Teamwork:

• Treat all people with respect
• Team-oriented, open to feedback, and committed to organizational values
• Exhibit objectivity and openness to others' views
• Give and welcome feedback and then apply that feedback to improve performance

Work Independently:

• Self-motivated with the ability to work well both independently and in group problem solving situations
• Excellent problem-solving and analytical skills
• Adaptable in a fast-paced, changing environment and manage time effectively

Strong Work Ethic:

• Proficient in MS Office and basic computer/networking knowledge
• Follows safety protocols, instructions, and responds to management direction
• Meet productivity standards and use resources responsibly
• Complete administrative tasks correctly and on time
• Demonstrate specialized skills working with highly complex equipment and meet productivity standards while observing safety and security procedures
• Must be able to adapt to any changes in the work environment

Integrity:

• Take responsibility for your own actions
• Demonstrate accuracy and thoroughness
• Demonstrates integrity, accountability, and professionalism
• Strong attention to detail and commitment to quality

Communication:

• Report on any potentially unsafe conditions
• Follow instructions, respond to management direction
• Complete tasks on time or notify the appropriate person with an alternate plan
• Effective communicator with both technical and non-technical teams