Temporary Customer Support Consultant
Temporary
Westbrook, Maine
Temporary Customer Support Consultant II
Location: On-site in Westbrook, ME
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Contract: 6+ month temporary role
Can you see yourself thriving in a fast-paced, high-impact role that blends customer support, problem-solving, and analytics? If you have strong critical thinking skills, love working with data, and enjoy being a part of a busy team, then this opportunity could be the ideal next step in your career.
Our client is seeking a Customer Support Consultant II to join their dynamic, high-performing team on a temporary basis. This is more than a typical customer service role; it’s a hybrid of technical support, client relationship management, and analytical problem-solving. You won’t just take orders – you’ll dig deep into uncover and resolve issues, troubleshoot across multiple platforms, and ensure the best possible outcomes for clients.
What You’ll Do:
In this role, you’ll provide technical and product support to customers using our client's solutions. Your day-to-day responsibilities may include:
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Answering customer questions, maintaining strong relationships, and ensuring high satisfaction
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Explaining products and services and instructing in the use of equipment
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Coordinating and assisting with equipment installation
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Configuring computer system hardware or software
- Troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
- Determine customer needs, research and provide solutions, coordinate with other team members as needed.
- Ensure ongoing customer satisfaction and continuing strong customer relationships.
- Support quality management system and other compliance requirements
What You Bring:
- 2+ years of customer support experience, ideally in a technical or analytical role
- Proven ability to think critically, ask the right questions, and solve problems independently
- Comfort managing multiple systems and platforms simultaneously
- Strong math and analytical skills; experience with AR or finance processes is a plus
- Excellent written and verbal communication, with the ability to explain technical topics clearly
- Confidence working in both independent and team-based environments
- Familiarity with Salesforce, SAP, Outlook, SharePoint, and Adobe (editing experience a bonus)
Why This Role Stands Out:
- You’ll begin with several weeks of in-depth training, giving you time to truly understand the systems and processes
- On-site role, with the potential for a hybrid work set-up after successfully completing all training
- The opportunity to work in a role that combines customer interaction with analytical challenges and technical tools
If you’re ready to move beyond surface-level support roles and take on a meaningful, impactful position where your curiosity and problem-solving skills will shine, we encourage you to apply today.