Tier I IT Technician

Contract to Hire South Portland
  • Location: South Portland
  • Type: Contract to Hire
  • Job #19508

Job Description: Tier I IT Technician

Join our South Portland client’s team as a Tier I IT Technician! they're looking for a tech-savvy problem solver with exceptional customer service skills. You’ll be the go-to expert for external clients, ensuring their IT systems run efficiently.

Key Responsibilities:

  • Technical Support: Handle Tier I support for hardware, software, and network issues. Resolve tickets and escalate complex problems.
  • Client Engagement: Be the first point of contact, delivering outstanding customer service. Travel to client sites for hands-on troubleshooting.
  • System Maintenance: Monitor and maintain client systems. Perform routine updates and document system changes.
  • Reporting: Keep accurate records of support requests and resolutions. Prepare reports on system performance.
  • Team Collaboration: Work with the IT team to resolve issues. Provide basic training and support to clients.

Qualifications:

  • Education & Experience: Associate’s degree in IT or related field preferred. 1-2 years in IT support.
  • Technical Skills: Knowledge of Windows, Mac OS, Microsoft Office, and networking basics.
  • Customer Service: Excellent communication skills. Ability to explain technical issues to non-technical clients.
  • Other Requirements: Willingness to travel. Valid driver’s license. Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Working Conditions:

  • Frequent travel to client sites.
  • Ability to lift and move computer equipment.
  • Flexible hours, including some evenings and weekends.

Ready to make an impact? Apply now!

Apply to: Tier I IT Technician

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ProSearch is Maine’s premier staffing and recruiting firm. Our job is to connect great people with great opportunities. Established in 1994, ProSearch helps Maine’s top employers build their teams by recruiting just the right people – from temp/temp-to-hire, to IT consulting, to direct hire- for just the right positions.

ProSearch is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.