Helpdesk Agent

Contract Westbrook, Maine
  • Location: Westbrook, Maine
  • Type: Contract
  • Job #18288

Opportunity to get your foot in the door with an amazing organization.  Our client is growing and looking to add several IT Help Desk Support Agents to their team!  These are contract positions to start immediately with the potential to go full time for the right candidates.

 

Job Duties include but not limited to:

  • Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Apply to: Helpdesk Agent

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ProSearch is Maine’s premier staffing and recruiting firm. Our job is to connect great people with great opportunities. Established in 1994, ProSearch helps Maine’s top employers build their teams by recruiting just the right people – from temp/temp-to-hire, to IT consulting, to direct hire- for just the right positions.

ProSearch is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.