Opportunity to get your foot in the door with an amazing organization. Our client is growing and looking to add several IT Help Desk Support Agents to their team! These are contract positions to start immediately with the potential to go full time for the right candidates.
Job Duties include but not limited to:
- Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.