Get your foot in the door with a great Maine employer while gaining experience to advance your IT career! We are looking for a customer-focused IT Service Technician to support our client's team!
If you have previous experience with IT support troubleshooting hardware & software-related issues, Windows operating systems, and great customer service skills, apply today so we can talk more about this exciting opportunity!
Work with computer users and/ or IT Core Team resources to troubleshoot, diagnose and correct issues.
Configure, install, repair or retire devices and systems according to IT Standard Operating Procedures, including but not limited to computers, tablets, computer peripheral devices, printers, phones, scanners, fax machines, software and prerequisite software tools.
Use the IT Service Management System (TrackIT) to update, in detail, records for service requests, incident (break-fix) and project assignment activities; asset inventories; change control; vendor interactions and more.
Assist the IT Core team in responding to critical issues with hands-on support as required.
Proactively monitor for and escalate repeated ticket topics (symptoms of problems) for problem management.
Proactively monitor for and escalate customer and team training opportunities, recommending changes or additions to IT Admin Standard Operating Procedures or User Self-Help Procedures.
Interact with customers on assignments and with team members for escalations to ensure all work orders are timely and fully completed.
Assist the COP IT Core team in responding to critical issues with hands-on support as required.
Contribute to a culture of caution and persistence, in support of the IT Dept Information Security Program. Assist with risk management activities as assigned by IT leadership.
Work with supervisor to identify and develop knowledge and skills valuable to department and City objectives. Use provided resources and guidelines for independent learning.
Stay current on basic employee responsibilities such as timekeeping, mandatory training, competence using the city’s technology tools, etc.
Perform other related work as required.
Requirements of Work
BS in Computer Science and five years of professional level experience in computer and telephony administration work or any equivalent combination of experience and training that may be deemed to satisfy the essential duties of the position.