Opportunity to get your foot in the door with an amazing organization! Our client is growing and looking to add IT Helpdesk Support Technicians to their team! This is a great remote opportunity in Maine!
Job Duties include but not limited to:
- Answers helpdesk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
- Assists end users in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.