Tier 1 Helpdesk Support

Contract Portland, Maine
  • Location: Portland, Maine
  • Type: Contract
  • Job #17359

Are you looking to jump-start your career in Information Technology or hone your craft of becoming a dynamic IT professional?

If so, we have multiple Helpdesk roles in the Greater Portland area ready to launch or elevate your IT career!

These are exciting full-time, contract technical positions that will land you the opportunity to assist end-users with technical requests and be accountable for support of client systems. If you have a passion for problem solving and ensuring clients receive great customer support to alleviate technical problems, we are highly interested in speaking with you!

What you'll be doing:

  • Investigation, troubleshooting, and escalation/resolution of end-user requests.
  • Day to day break/fix and coordination of end-user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and move/add/change requests.
  • Ensuring a high degree of customer satisfaction by positively interacting directly with the customers.
  • Work independently but with a high level of customer contact and interaction with other team members within Information Services.

What you need to know:

  • How to communicate effectively with end-users to help identify and troubleshoot issues.
  • Good knowledge of desktop and business/technical support systems.
  • Good interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
  • Valid driver's license



Monday-Friday. $18-21/hr.

Apply to: Tier 1 Helpdesk Support

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ProSearch is Maine’s premier staffing and recruiting firm. Our job is to connect great people with great opportunities. Established in 1994, ProSearch helps Maine’s top employers build their teams by recruiting just the right people – from temp/temp-to-hire, to IT consulting, to direct hire- for just the right positions.

ProSearch is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

  • Location: Portland, Maine
  • Type: Contract
  • Job #17359

Apply to: Tier 1 Helpdesk Support

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!